Online Chat Consultant

The Online Chat Consultant is tasked with engaging customers in real-time interactions across various web pages on behalf of the client. Serving as the Subject Matter Expert, the consultant utilizes their expertise in internet navigation and customer service to assist clients' customers in accessing information, services, and products on the website. This entails managing multiple chat sessions simultaneously with prompt, professional, and amiable demeanor.

Responsibilities

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

• Create relationships with new customers to better understand and achieve their needs

• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

• Promotes interest in client products and services

• Consistently achieves established standards of the position

• Continually portray and project a positive and professional image

• Provide administrative support to the customer service team

• May assist with overflow work and other duties as needed

Qualifications
• Proficient written and verbal communication skills in English

• Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment

• Upbeat positive attitude and professional demeanor

• Articulate and well accustomed to a client-facing role

Benefits:

    401(k)
    401(k) matching
    Dental insurance
    Flexible schedule
    Health insurance
    Life insurance
    Paid time off
    Vision insurance

Schedule:

    8 hour shift
    Monday to Friday

Work Location: Remote